Ride Along Job

4/19/2018 (Permalink)

Richie arriving at the client's house

Today I went along with Richie one of our technician into the field to see what it is, exactly, that he does for his job. We arrived at the client’s home, came inside their house to inspect what is the source of the problem is. The client gave us the run down of what the people from Dr. Crawlspace had relay to her, Richie listened and diagnosed the problem after he checked under the kitchen sink. When it doesn’t seem like there is any dripping coming from the sink, Richie determined that the problem lies underneath the house.

We then move to the crawlspace of the house to check for any kind of moisture, wetness, or mold. Richie went down there to brave the darkness and coldness by himself as I stood upstairs to make sure I can get to him if he gets stuck in the crawlspace.

After about ten to fifteen minutes, Richie resurfaced and had found the source of the problem. There seems to be a broken pipe that is continuously shooting water everywhere. There are puddles in various places, he tried shutting off one of the main valve but nothing happened, and unfortunately he also spotted mold in spots. After showing pictures of what he had found, and explaining what happened to the client, he proceed to talk about the procedure that needs to happen next in order for him to restore their house into its former glory. First and foremost, he needs to shut off the water for the entire house, then he can go back into the crawlspace and dry out as much water as he can, after that a plumber can come in and fix the pipe, and then after all of that is done, Richie can begin his process in fixing the client’s house.

It was such a great opportunity for me to ride along with Richie and learn about what he does so I have a better understanding of what it is SERVPRO’s services do. Thank you for the awesome learning experience!